I don't have a lot of time this morning, but here I am.
Customer service is a lost art these days. I was thinking about it this morning and about my customers. Yes, I reached a point a while back where all these people are mine, and that's important, but we'll circle back to that. I've been working on a project where I'm building a sort of list of customers, what we do for each one, addresses, email addys, etc. It's for sales & marketing, but it's something more. It's given me an opportunity most people don't get. I have at least SEEN the names of every customer we have, because I typed them into the list. I didn't generate it using a report function. I Typed It In. So when Lorna Doone calls, even if I've never spoken to her or met her, she doesn't have to tell me she's a customer. I can greet her like I know her. "Hello, Ms. Doone. How are you today?" Good god, I can't remember the last time I was greeted like a person when I called customer service anywhere. And when I do what I do, I can hear the delight and sometimes shock in the customer's voice that I remembered them or knew them or even just didn't act like they were a number. It's kind of awesome. Circling back to that other point, I think reaching a point where the customers are YOURS means you take better care of them. You want to provide them with better customer service because they're yours. Jus' sayin'.
I don't know if I told you this, but when we first got the kittens, we would shut them in the office at night so we could sleep. Okay, when we FIRST got them... like the first week... they were free range kitties, which is why we started shutting them up at night. Mama needs her sleep. Anyway, a few weeks ago, we decided to let them free again. Those first few nights were not gentle slumbers, but eventually they're getting the idea that we sleep at night and they're settling into bed with us. Sawyer likes to wake up at 3am and play, but I just scoot him into the office and go back to bed those nights. For the most part, they're both becoming good cats. Yay.
Since I starting working again, my typing speed has accelerated. I'm not sure how fast it is now, but man... whoosh. Taking notes over the phone really sped the old fingers up. When/If I start writing again, look out. LOL
Okay, it's about the time to ponder whether I need a shower, and if I'm gonna take one, then I need to get 'er done. Some days, I just can't muster the will or the energy to shower. I'm thinking this'll be a 'wash my hair and call it good' day.
Well, whatever you decide and whatever your day brings, have a good one.
I hope your bosses realize what a jewel you are! Because you are "old school" and there aren't very many of us left around these days. I mean, seriously. I see news stories weekly (if not daily) and new ways workers are skipping working, blaming it on the pandemic and not their own laziness. The latest is "coffee badging." They clock in first thing, have a cup of coffee, visit with coworkers, spend a few minutes at their desk, and head out for a break. At home. Where they say they work better. 🙄 And now the twits are refusing to pay back their student loans? If it were up to me, I'd sue them, ruin their credit so they couldn't get a nice apartment, buy a car or house, and their credit card interest rates were 30%. That won't happen under the current administration, but hey, a old lady can dream. And as an employer, I'd just fire their a$$es and replace them with older folks who want/need to go back work, even if I had to hire double because they only want to work parttime due to their Socical Security restrictions.
ReplyDeleteOn a less ranty note, yay for free-ranging kittens! 🥰 Loki has never slept with me. Pete has his own "bed" on the bed and he stays down and asleep as long as I'm down and asleep. Win/win. Give the kits a scritch and glad to bump into you on the webz! Miss your updates!
And Merry Christmas!
I was just wondering how you and the kittens have been! Yay for kitties who know when to sleep!
ReplyDeleteMerry Christmas!