I don't have a lot of time this morning, but here I am.
Customer service is a lost art these days. I was thinking about it this morning and about my customers. Yes, I reached a point a while back where all these people are mine, and that's important, but we'll circle back to that. I've been working on a project where I'm building a sort of list of customers, what we do for each one, addresses, email addys, etc. It's for sales & marketing, but it's something more. It's given me an opportunity most people don't get. I have at least SEEN the names of every customer we have, because I typed them into the list. I didn't generate it using a report function. I Typed It In. So when Lorna Doone calls, even if I've never spoken to her or met her, she doesn't have to tell me she's a customer. I can greet her like I know her. "Hello, Ms. Doone. How are you today?" Good god, I can't remember the last time I was greeted like a person when I called customer service anywhere. And when I do what I do, I can hear the delight and sometimes shock in the customer's voice that I remembered them or knew them or even just didn't act like they were a number. It's kind of awesome. Circling back to that other point, I think reaching a point where the customers are YOURS means you take better care of them. You want to provide them with better customer service because they're yours. Jus' sayin'.
I don't know if I told you this, but when we first got the kittens, we would shut them in the office at night so we could sleep. Okay, when we FIRST got them... like the first week... they were free range kitties, which is why we started shutting them up at night. Mama needs her sleep. Anyway, a few weeks ago, we decided to let them free again. Those first few nights were not gentle slumbers, but eventually they're getting the idea that we sleep at night and they're settling into bed with us. Sawyer likes to wake up at 3am and play, but I just scoot him into the office and go back to bed those nights. For the most part, they're both becoming good cats. Yay.
Since I starting working again, my typing speed has accelerated. I'm not sure how fast it is now, but man... whoosh. Taking notes over the phone really sped the old fingers up. When/If I start writing again, look out. LOL
Okay, it's about the time to ponder whether I need a shower, and if I'm gonna take one, then I need to get 'er done. Some days, I just can't muster the will or the energy to shower. I'm thinking this'll be a 'wash my hair and call it good' day.
Well, whatever you decide and whatever your day brings, have a good one.
